Terms and conditions of support
We do not provide portable equipment hire
Who can book support?
- External customers using University facilities may book dedicated technical support for their conference (or special event on campus), provided their venue hire has been confirmed in writing by the Venue Hirings office (tel: +61 3 8344 4490 or email room-bookings@unimelb.edu.au), and they have discussed their needs in a free on-site consultation with one of our support consultants, at least one month in advance of the event.
- There is no equipment hire fee for permanently installed equipment in the venue(s) - the cost of this is covered by the venue hire fee.
How do I pay?
- Cash payments will not be accepted under any circumstances.
- All agreed costs, and any penalty fees, will be charged back to the Venue Hirings office
- The Venue Hirings office will issue one invoice to external organisations, for the venue hire fee, together with the agreed Technical Support costs, together with any penalty fees.
- Penalty fees will apply if any installed audio-visual and IT equipment is mislaid or damaged. The minimum penalty fee is $100.
What support and assistance can I expect?
- Dedicated technical support during the event must be pre-booked.
- The current rate is $75 per hour.
- In the unlikely event of battery or globe failure, or any other technical failure, please call our Service Desk for immediate assistance on site within 15 minutes (ext. 47064, 9am to 5pm, Monday to Friday).
- If we receive any other requests for assistance during your event, and dedicated technical support has not been pre-booked, then a call-out fee will be added to your venue hire. The current call-out fee is $100.